Privacy Policy

Effective Date: February 8, 2024

Vagabond Campers, legally registered as United Rentals AS, no. 932863464, located at Stigerveien 12, 3031 Drammen, NORWAY, operates the website and is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how it is used, and your choices regarding your data. By accessing our website and using our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

  • Personal Information: When you use our website or services, we may collect personal information such as your name, email address, phone number, address, and payment details.
  • Vehicle Reservation Information: We collect information related to campervan rental reservations, including pickup and drop-off locations, rental dates, and vehicle preferences.
  • Communications: We may collect communications exchanged between you and our customer support team, as well as feedback provided through surveys or reviews.

2. How We Use Your Information

  • Providing Services: We use your personal information to facilitate campervan reservations, process payments, and communicate with you regarding your booking.
  • Improving Services: We may use your information to analyze user preferences, trends, and website usage patterns to improve our services and user experience.
  • Customer Support: Your information helps us respond to your inquiries, address concerns, and provide assistance when needed.
  • Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and updates about our services. You can opt out of these communications at any time.

3. Information Sharing

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and providing services to you.
  • Legal Compliance: We may disclose your information when required by law, to enforce our site policies, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. However, your personal information would remain subject to this Privacy Policy.

4. Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • We use secure socket layer (SSL) technology to encrypt sensitive information transmitted online.

5. Renters Data Protection Rights Under General Data Protection Regulation (GDPR)

  • United Rentals AS is committed to complying with the General Data Protection Regulation (GDPR) and respects your data protection rights. The GDPR provides individuals within the European Union (EU) with certain rights regarding their personal data. As a renter using our services, you have the following rights:
  • Right to Access: You have the right to request access to your personal data that we hold. Upon request, we will provide you with information about the purposes of processing, the categories of personal data concerned, and any recipients to whom the personal data has been disclosed.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you. We will promptly correct any information found to be inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed.
  • Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
  • Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without hindrance.
  • Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including processing for direct marketing purposes.
  • Right to Withdraw Consent: If we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, or if you have any questions or concerns regarding the processing of your personal data, please contact us using the contact details provided in this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Please note that there may be limitations on these rights, as certain conditions and exceptions apply under the GDPR. Additionally, we may require verification of your identity before processing certain requests related to your personal data. If you believe that we have not adequately addressed your concerns regarding your personal data, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

6. Children’s Privacy

  • Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

7. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

8. Privacy Policy Contact

  • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].

By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms and conditions.